> For the complete documentation index, see [llms.txt](https://docs.codeocean.com/admin-guide/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.codeocean.com/admin-guide/troubleshooting-guide/collecting-logs-with-the-support-bundle.md).

# Collecting Logs with the Support Bundle

The **Support** option in the Admin page provides access to the Support Bundle, which allows Admins to download a bundle of system logs files with the information required to troubleshoot various issues and share them with the Code Ocean Support team.

1. Navigate to the Admin page
2. Specify the time range that covers the events/issues
3. Click **Support**
4. Click **Generate support bundle**
5. A zipped file is downloaded

<figure><img src="/files/Z3Xx9GMhEds5E5XpYevH" alt=""><figcaption></figcaption></figure>

> **Note:** Generating the support bundle may take time. A notification and download link is provided once complete if you do not close or refresh the Code Ocean browser tab.