Code Ocean VPC Administration Guide
v3.6
v3.6
  • Code Ocean VPC Administration Guide
  • Overview
    • System Overview
    • System Capacity and Sizing
  • Installation Guide
    • Prerequisites
    • CloudFormation Deployment
    • Deployment Parameters
    • Deployed IAM Resources
    • Subdomain Delegation
    • Create an Admin Account
    • Upgrade Code Ocean
    • Remove Code Ocean
    • Least privileged deployment IAM role
  • Management Guide
    • User Management
      • Adding/Removing an Administrator
      • Inviting New Users
      • Generating a Reset Password Link
      • Deactivate User
      • Extend Ownership
    • User Licenses Guide
    • Set up a User Banner Message
    • Enable Git Integration
    • Starter Environments
      • Deploy Base Image
      • Image Actions
      • Deploying Private Docker Base Images
    • Set up Custom Metadata
    • Authentication
    • SCIM Provisioning using Azure Active Directory
    • SCIM Provisioning using Okta
    • ACM Certificate Renewal
    • Deleting Released Capsules
    • Assumable Roles
    • Backup and restore
    • Public Collections
    • Download Settings
  • Troubleshooting Guide
    • Collecting Logs with the Support Bundle
    • Searching Logs in AWS CloudWatch
    • Detecting Drift in AWS CloudFormation Stacks
    • Alarms
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  1. Troubleshooting Guide

Collecting Logs with the Support Bundle

PreviousTroubleshooting GuideNextSearching Logs in AWS CloudWatch

Last updated 1 month ago

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The Support option in the Admin page provides access to the Support Bundle, which allows Admins to download a bundle of system logs files with the information required to troubleshoot various issues and share them with the Code Ocean Support team.

  1. Navigate to the Admin page

  2. Specify the time range that covers the events/issues

  3. Click Support

  4. Click Generate support bundle

  5. A zipped file is downloaded

Note: Generating the support bundle may take time. A notification and download link is provided once complete if you do not close or refresh the Code Ocean browser tab.